The best they could do is try to move us to a different room which we looked at and they were as bad if not worse in cleanliness.

The staff seemed annoyed about our complaint and said there was nothing they could do about it “they didn't build the hotel in that location”. I fell asleep on my second night only to be woken up about midnight and had a hard time going back to sleep because I'd been asleep for at least an hour which put a damper on the rest of my following day I was very tired did not enjoy what I was doing just wanted to go back to sleep because I wasn't about three hours of sleep at that point. When we brought this up, we were told that people actually ask to be placed alongside the tracks, which I found hard to believe in far fetching when it came to a reply to this problem. The icing on the cake was the first level room that we were given right next to the train tracks with a train that ran at least three times between 8:00 PM and 1:00 AM. I was extremely disappointed by my stay at this hotel, it is obvious that there is very little care for the maintenance of the facility as well as the cleanliness of each room we stepped in to find hair at the entry way dirt debris as well as dust covered furniture counters and dried urine on the toilet bowl.

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